Question 1

What minimum order quantities do you work with?

Accepted Answer

It depends on the category and whether the product is an existing factory model or a tooled custom item. Stock models can start small; custom tooling carries a higher floor because the mould has to be paid for. We will tell you the honest number for your specific program at the quoting stage, not after you have committed.

Question 2

Do you handle WaterMark and WELS certification?

Accepted Answer

We hold and manage the WaterMark licence. WELS registration can sit with either of us — some clients prefer to register in their own name, and we handle it for those who don't. Either way the pathway is confirmed before the purchase order is placed. Where a factory already holds certification we verify it covers the exact model, variant and finish you are buying, which is where most importers come unstuck.

Question 3

Can we use a factory we've already found?

Accepted Answer

Often, yes. We will audit them against the same criteria we apply to our own network and tell you plainly what we find. If they clear it, we will manage the program through them. If they do not, you will get the reasons rather than a redirect to someone we prefer.

Question 4

How is your pricing structured?

Accepted Answer

Transparently, against the factory FOB price. You see the factory price, and we apply an agreed percentage on top to cover quality control and the other services around it — so the product cost and our fee are two separate lines you can check. We would rather be judged on a visible fee than hide a margin inside a unit price, because the second approach is exactly what makes trading companies expensive.

Question 5

What happens if product arrives faulty?

Accepted Answer

Pre-shipment inspection exists to make this rare, but manufacturing is manufacturing. Every program carries an agreed defect threshold: as the importer you carry faults below it, and beyond it the factory is responsible. That threshold is set before the order rather than argued about after it. When a claim does need making, we hold the factory relationship and the leverage that comes with repeat volume — which is the practical difference between a claim that gets resolved and one that gets ignored.

Question 6

How long does a program take from brief to delivery?

Accepted Answer

An existing factory model moves considerably faster than a custom tooled range, and certification is usually the long pole where new pathways are required. We build a dated schedule at the specification stage so you are planning against real dates rather than an optimistic guess.